CAI Konfliktmanagement: Digitale Tools für Online-Konfliktcoaching
A wide range of tools with system and substance.
Always prepared, well thought out, effective.
More than 75 tools in 11 formats.
Aufgaben & Rollen
Schafft Klarheit: Wer macht was – und warum?
Das Tool Aufgaben & Rollen in der CAI® World schafft Transparenz in der Zusammenarbeit – unabhängig davon, ob es um Konfliktklärung, Teamentwicklung oder Mitarbeitergespräche geht. Es unterstützt Führungskräfte, Coachs und Teams dabei, Aufgaben und Rollen sichtbar zu machen, Verantwortlichkeiten zu klären und Überschneidungen zu erkennen.
Durch die intuitive Visualisierung entsteht ein gemeinsames Verständnis darüber, wer was macht – und warum. Das stärkt nicht nur die Zusammenarbeit, sondern beugt auch Missverständnissen und Konflikten vor.
Vielfältige Einsatzmöglichkeiten
- Mitarbeitendengespräche:
Mitarbeitende reflektieren und definieren ihre Aufgaben – für mehr Selbstverantwortung und Klarheit. - Teamentwicklung:
Rollen und Zuständigkeiten im Team werden transparent gemacht und neu abgestimmt. - Onboarding-Prozesse:
Neue Teammitglieder erhalten einen klaren Überblick über Aufgabenverteilungen und Verantwortlichkeiten. - Konfliktklärung:
Unklare Zuständigkeiten werden sichtbar gemacht und gemeinsam neu definiert. - Organisationsentwicklung:
Strukturen und Rollenbilder können analysiert und weiterentwickelt werden.
Nutzen des Tools
- Transparenz schaffen: Wer ist wofür verantwortlich? Das wird auf einen Blick klar.
- Selbstreflexion fördern: Mitarbeitende erkennen ihre Rolle im Gesamtbild.
- Zusammenarbeit verbessern: Klare Zuständigkeiten reduzieren Reibungsverluste.
- Konfliktpotenziale minimieren: Überlappungen und Lücken werden frühzeitig erkannt.
- Flexibel einsetzbar: Für Einzelgespräche, Team-Workshops oder virtuelle Coachings.
Task List
Capture and manage tasks in a structured way with the Task List
The Task List is a versatile tool for professional task management in digital work and development processes. Actions, to-dos, and next steps can be clearly recorded, prioritized, and assigned to individuals – much more structured than on a classic whiteboard.
An integrated editor allows you to document even extensive content in a formatted way. Tasks can be filtered by assignee, priority, or due date. If tasks are overdue, a notification is automatically triggered – keeping deadlines and responsibilities in view at all times. Notifications can be managed via My Account.
A special advantage: The Task List persists across sessions. Open items can be picked up and continued in follow-up meetings – ideal for continuous collaboration and sustainable results.
Typical use cases:
- Consulting, coaching, and supervision: Document actions and track progress
- Project work and team processes: Clarify and structure responsibilities
- Education and teaching: Record learning steps and support individual development
- Organizational development: Make change processes transparent and binding
- Training and workshops: Distribute tasks and secure results
Benefits:
- Structure and accountability: Clearly assign, prioritize, and schedule tasks
- Sustainability in the process: Continue open items across sessions
- Efficient collaboration: Filtering and notifications simplify task management
- Professional documentation: Record content clearly and in a formatted way
Evaluation
Structure feedback and identify needs in the Evaluation Tool
The Evaluation tool helps to assess measures and processes in a structured way. In four thematically organized areas, participants can record their assessments – for example, on process quality, positive developments, open needs, and additional thoughts. This structured reflection creates clarity, promotes participation, and provides a solid basis for feedback and further development.
Benefits at a glance:
- Structured evaluation from four perspectives
- Promotes reflection and participation
- Documentation directly in the session
Image Gallery
Activates resources and creates emotional access
The Image Gallery is a versatile tool for visual support in coaching processes. In this tool, clients can select from a variety of images those motifs that symbolize their current state. This visual representation serves as a starting point for reflection and the development of a desired target state.
For individual customization, the following options are available:
- various background graphics
- colored text cards
- flexibly placeable image elements
- as well as the ability for coach or coachee to use their own images – for maximum relevance and personal engagement.
Benefits in coaching:
The Image Gallery promotes self-reflection, activates resources, and creates emotional access – particularly valuable in change processes, when working with teams, or in leadership development.
Chat
Context-based communication with question sets & automatic documentation in the chat
Chat in CAI® World is more than just a side channel – it can be directly linked to all graphical tools in CAI® World. This allows content to be exchanged in context and automatically documented.
Whether as a supplement to voice communication or as the main form of communication for asynchronous work – the chat offers maximum flexibility and secures important information.
Thanks to integrated, scientifically grounded and practice-tested question sets, coaches, leaders, and facilitators receive immediately usable prompts. Depending on the edition, these can even be individually expanded and customized – for efficient, goal-oriented communication directly in the process.
Thinking Hats
Harness diversity in thinking – structured and creative with different thinking hats
The Thinking Hats tool, based on Edward de Bono’s Six Thinking Hats model, helps groups and individuals view complex topics from different perspectives. It is particularly useful in decision-making and conflict situations, when arguments are contradictory, or when it’s difficult to take action.
Each perspective is represented by a symbolic hat color – from factual-analytical to emotional, from skeptical to optimistic. This creates a structured thinking space where opinions can coexist without contradiction. It promotes clarity, dialogue, and creative problem-solving.
Benefits at a glance
- Structured perspective shift on complex topics
- Promotes dialogue, understanding, and decision-making ability
- Clarifies ambivalence and internal contradictions
- Activates creative and solution-oriented thinking processes
- Applicable in coaching, leadership, facilitation, and teamwork
Desktop Sharing
Screen sharing without installation – share content live directly in the Desktop Sharing tool
With integrated Desktop Sharing in CAI® World, you can easily share your entire screen or a single window with other session participants – in real time and without additional software installation. This allows external applications to be seamlessly integrated into your session.
In addition to the primary camera, external cameras can also be integrated as separate video sources and displayed in Desktop Sharing. This opens up new possibilities – for example, visualizing physical objects, whiteboards, or handwritten sketches in real time.
Whether for interactive training, joint process analysis, or collaborative work: Desktop Sharing makes it possible to display content and further develop it directly in dialogue.
The transmission is based on modern WebRTC technology – secure, stable, and browser-based. Important: Sharing your own screen is currently not possible via iPhone or iPad.
At a glance:
- Flexible screen sharing: Entire screen or specific window
- Integrate external cameras: More perspectives for more context
- No installation required: Runs directly in the browser
- Easy integration of external tools: Ideal for training & demonstrations
- Secure & GDPR-compliant: WebRTC technology
Konfliktart
Konflikte verstehen beginnt mit ihrer Einordnung
Das Tool Konfliktart bietet eine strukturierte Übersicht über verschiedene Arten von Konflikten – von Werte- über Beziehungskonflikte bis hin zu Rollenkonflikten. Es hilft dabei, die zugrunde liegende Konfliktdynamik zu erkennen und gezielt zu bearbeiten. Ob im Coaching, in der Teammoderation oder im Führungskontext: Die richtige Einordnung der Konfliktart ist der erste Schritt zur Lösung.
Konfliktlöse-Dreieck
Konflikte verstehen und lösen mit dem Konfliktlöse-Dreieck
Das Konfliktlöse-Dreieck ist ein wirkungsvolles Tool der CAI® World zur Analyse und Bearbeitung von Konflikten im beruflichen und privaten Kontext. Es basiert auf einer einprägsamen Metapher: Ein auf der Spitze stehendes Dreieck symbolisiert den Konflikt – instabil und nur durch äußere „Stützen“ aufrechterhalten.
Ziel des Tools ist es, diese Stützen zu identifizieren und schrittweise "abzusägen", um den Konflikt nachhaltig zu lösen. Dabei können Klient:innen die zugrunde liegenden Dynamiken sichtbar machen, Teillösungen entwickeln und neue Handlungsoptionen erschließen.
Funktionen im Überblick:
- Visualisierung des Konflikts als Dreieck
- Identifikation konfliktstabilisierender Faktoren („Stützen“)
- Entwicklung konkreter Schritte zur Konfliktdeeskalation und zum Finden alternativer Handlungsoptionen
Nutzen:
Das Konfliktlöse-Dreieck fördert ein tieferes Verständnis von Konfliktursachen, stärkt die Lösungsorientierung und unterstützt bei der Entwicklung tragfähiger Strategien für ein konstruktives Miteinander.
Media Player
Use Videos and Audios Effectively with Integrated Media Playback
The Media Player tool enables video and audio content to be shared directly within the digital meeting room of CAI® World – without external platforms. Whether for knowledge transfer, as a stimulus for discussions, or to deepen exercises: media can be centrally started, paused, and precisely controlled. Individual playback by participants is also possible, for example for review or self-directed learning.
The content remains securely stored on the platform and is available at any time – ideal for structured, media-supported workflows.
Benefits at a Glance
- Shared or individual media playback
- Central control by the moderator (start, pause, position)
- No external hosting service required
- Secure access to protected content
- Versatile use for learning, reflection, and inspiration
Presentation
Display and use documents together
With the Presentation tool, documents such as PDFs, images, or Office files can be displayed directly in the session and viewed together. Materials can be selected from the existing document library or uploaded anew – without external applications or separate screen sharing.
The moderator retains control over the display and can manage content as needed. This ensures efficient, clear, and secure integration of documents.
Benefits at a glance
- Shared display of documents and materials
- Support for various file formats (PDF, images, Office)
- Direct access to the document library
- Moderator control for focused work
- Secure and integrated – without external tools
Positive Erlebnisse
Was gut lief – und warum: Positive Erlebnisse im Fokus
Das Tool Positive Erlebnisse unterstützt Teams, Führungskräfte und Coachs dabei, gemeinsam erlebte, konstruktive Situationen zu identifizieren und zu reflektieren. Diese positiven Erfahrungen sind wertvolle Ressourcen für die Zusammenarbeit – sie zeigen, was gut funktioniert hat und worauf aufgebaut werden kann.
Durch die gezielte Analyse solcher Ereignisse entsteht ein gemeinsames Verständnis für gelungene Kommunikation, produktives Miteinander und funktionierende Prozesse. Das Tool eignet sich nicht nur für Konfliktmanagement, sondern auch für Teamentwicklung, Feedbackgespräche, Supervision oder Führungskräfte-Coaching.
Nutzen
- Erfolgreiche Situationen werden bewusst gemacht und gewürdigt
- Gemeinsame positive Erfahrungen stärken den Zusammenhalt
- Aus gelungenen Momenten lassen sich Muster für zukünftiges Verhalten ableiten
- Der Fokus auf das Gelungene wirkt aktivierend und ressourcenorientiert
Resource Wheel
What Helps Me Move Forward? Keep Resources in View with the Resource Wheel
The Resource Wheel tool helps make personal or shared strengths, skills, and supportive factors visible. In a circular graphic, individual resources can be entered into predefined segments – visually, structured, and intuitively.
Whether for self-reflection, activation during change processes, or strengthening self-efficacy: the Resource Wheel provides a clear overview of existing potentials and opens up new possibilities for action.
Benefits at a Glance
- Visualization of individual or shared resources
- Promotion of self-reflection and self-efficacy
- Structured collection of strengths and supporting factors
- Foundation for resource-oriented work
Sociogram
Reveal relationship dynamics and initiate change with the Sociogram
The Sociogram is an effective tool for visualizing relationship structures within groups, teams, or other social systems. It enables a clear representation of proximity, distance, and the quality of interpersonal relationships – from trusting to conflictual.
Through the graphical arrangement of the involved individuals, patterns and dynamics can be identified that often remain hidden in everyday life. For example, role distributions, coalitions, or areas of tension can be made visible and addressed in a targeted manner.
Typical use cases:
- Analysis of team structures and communication paths
- Preparation and support of change processes
- Conflict resolution and improvement of collaboration
Benefits:
The Sociogram creates transparency in social systems, promotes understanding of relationship dynamics, and supports targeted interventions to improve collaboration and team climate.
System Image
Identify systemic connections with the System Image
The System Image is a flexible visualization tool in CAI® World for representing relationships, roles, and dynamics within a social or organizational system. It is based on the method of systemic constellation and is suitable for depicting both current situations and desired scenarios.
By arranging system members spatially, influences, proximity and distance, as well as hidden tensions become visible. This creates new perspectives on complex interconnections – intuitive, creative, and solution-oriented.
The tool offers a variety of customization options:
- Neutral, single-color backgrounds with simple figures
- Or a wide selection of symbols, colors, and backgrounds for individual visualization
Benefits at a glance
The System Image promotes systemic thinking, creates clarity about relationship networks, and supports the development of new courses of action – in individual coaching as well as in work with teams or organizations.
System Board 3D
Think Systemically in 3D – with the Digital System Board
The CAI® System Board 3D brings the proven method of systemic constellations into a modern, digital environment. In an intuitively operable 3D interface, people, roles, and elements can be arranged spatially – ideal for making relationships, dynamics, and influencing factors visible.
The three-dimensional representation enables:
- Perspective shifts through free camera movement and zoom
- Recognition of proximity, distance, and viewing directions
- A deeper engagement with complex systems
Whether for depicting current situations or developing target scenarios – the System Board 3D effectively supports reflection, decision-making, and change processes.
Available in the following editions:
- CAI® Coach Medium
- CAI® Coach Large
- CAI® Premium
Benefits:
The System Board 3D promotes systemic thinking, makes relationship networks tangible, and opens up new perspectives – for individuals, teams, and organizations.
More information: System Board 3D
Themen & Brennpunkte
Was jetzt zählt: Themen mit Priorität erkennen
Ob im Coaching oder in der Teamarbeit – Themen & Brennpunkte schafft Übersicht über das, was wirklich zählt. Es unterstützt Teams, Führungskräfte und Coachs dabei, herauszufinden, welche Themen aktuell wichtig sind, welche emotional aufgeladen sind und wo akuter Handlungsbedarf besteht.
Durch die Visualisierung entsteht ein gemeinsames Verständnis darüber, welche Themen priorisiert werden sollten – sei es in Teamprozessen, Mitarbeitergesprächen, Strategie-Workshops oder im Coaching.
Nutzen des Tools
- Relevante Themen werden gesammelt, geordnet und priorisiert
- Brennpunkte mit hoher emotionaler oder sachlicher Dringlichkeit werden sichtbar
- Teams entwickeln ein gemeinsames Verständnis für aktuelle Herausforderungen
- Unterstützt die Fokussierung auf das Wesentliche
- Fördert zielgerichtete Diskussionen und Entscheidungen
Whiteboard
A space for everything: ideas, structure, creativity. The digital whiteboard.
The Whiteboard tool provides a flexible space for visualizing, structuring, and collaboratively developing content – digital, location-independent, and interactive. Comparable to flipcharts or moderation boards, but with significantly expanded possibilities: drawing elements, symbols, custom graphics, and individual backgrounds support creative and structured work processes.
All content can be edited, saved, or duplicated at any time – ideal for dynamic work in groups, workshops, training sessions, or projects.
Benefits at a glance
- Interactive visualization of ideas, topics, and processes
- Wide selection of symbols, shapes, and backgrounds
- Easy integration of custom graphics and backgrounds
- Results automatically saved and accessible at any time
CAI® Coach for Online Coaching
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CAI® Coach
Systemic, solution-oriented online coaching – flexible, effective, versatile.
CAI® Coach from €29.95 per month
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Always included format:
➔ Business Coaching
Additionally selectable formats starting from CAI® Coach Medium:
➔ Coaching Conference
➔ Transfer Coaching
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➔ Conflict Management
Exclusively included in CAI® Coach Medium | Large | Premium:
➔ System Board 3D
CAI® Leader
Digital tools for modern leadership, team processes, and creative solutions.
CAI® Leader from €29.95 per month
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Variety of tools plus 1 format:
➔ Employee Dialogue
Additional formats available starting from CAI® Leader Medium:
➔ Situation Room
➔ Design Thinking
➔ Value Proposition Canvas
➔ Retrospective
➔ Team Development
➔ Conflict Management
System Board 3D
The Online Tool for Systemic Constellations in CAI® World.
Available at no extra charge in CAI® Coach Medium, Large und Premium.
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