Conflict management

Conflicts are an integral part of everyday professional and personal life. The ability to solve conflicts is therefore a basic competence for managers, consultants and coaches. If conflict management is carried out online, many creative opportunities open up. This allows the parties involved in the conflict to communicate constructively and to find goals and solutions quickly. Online tools, such as the conflict resolution triangle, the sociogram, image material (and much more) provide a systematic approach.


In the format Conflict Management these tools are available (depending on the selected edition):


Chat may be the basis of communication. If you are working time shifted or have a preference for writing-based communication, a chat can also play the leading role. Otherwise, chatting is a great way to supplement voice communication by providing a great advantage: automatic documentation of what is really important.

CAI® World chats also benefit greatly from the content based nature of the formats surrounding them: Questions prepared by experts, validated and target-oriented, are available for selection at the click of a mouse. They offer orientation, inspiration - and simply save typing work. Depending on the edition selected, the question sets can also be extended to include your own questions and texts. Of course, the questions and texts are only a suggestion - and can be individually adapted before sending.

Chats can be used as a stand-alone tool in a session, but can also be displayed together with the other graphical tools. So the question sets suitable for the current process phase can also be used directly in the other tools.



A sociogram displays the relationships in a group or another system graphically. In particular, the sociogram can be used to show the relationship patterns between the persons involved in the problem context (closeness/distance; close, good, cordial, conflictual, neutral relationships).

System image

The system image can, for example, depict the actual situation or the desired situation by setting up the members of a system and spatially relating them to each other. In this way, the influence they have on each other can be visualized.

The tool does not restrict what a system image should look like. Rather, it offers possibilities to visualize very simply and creatively. System images can be created on neutral, monochrome backgrounds - combined with neutral figures. System images can also use all the richness of various backgrounds and figures, if you like.

Tool Systembild (Aufstellung)


The whiteboard can be used in many ways for the development, structuring and visualization of topics, thoughts and contents. The areas of application are therefore comparable with real flipcharts, presentation boards and whiteboards. In a direct comparison, these are some of the advantages:

  • Location independence (online)
  • Automatic saving of the results, copies of intermediate results can be stored at any time
  • Large selection of already prepared drawing elements and symbols (creativity, visual facilitation)
  • Dynamic working method due to always guaranteed easy changeability of all elements

Tool Whiteboard


Das Tool „Konfliktart“ gibt einen Überblick über mögliche Konflikte und hilft dabei zu verstehen, um welche Art von Konflikt es sich handelt.

© CAI GmbH


Das „Konfliktlöse-Dreieck“ unterstützt bei der Analyse und Beendigung von Konflikten. Das einen Konflikt repräsentierende Dreieck steht auf dem Kopf. Es würde umfallen, wenn es nicht gestützt werden würde. Diese Metapher zeigt, dass Konflikte nur dann bestehen können, wenn sie aufrechterhalten werden. Ziel ist es also die Stützen abzusägen. Das Tool unterstützt in diesem Sinne beim Herausfinden der Stützen des Konflikts und der Findung von Teillösungen um einzelne Stützen und letztlich den gesamten Konflikt zu beenden.

© CAI GmbH

Aufgaben & Rollen

Das Tool „Aufgaben & Rollen“ unterstützt dabei Aufgaben und Rollen für Team-Mitglieder zu definieren und zu visualisieren. Dadurch können die einzelnen Aufgaben bzw. Rollen im Team gut voneinander abgegrenzt werden, wie auch Überschneidungen aufgezeigt werden. Hierzu stehen verschiedenfarbige Textkärtchen und Bildelemente zur Visualisierung zur Verfügung.

Aufgaben und Rollen

Themen & Brennpunkte

Das Tool „Themen & Brennpunkte“ hilft dabei Erkenntnisse darüber zu gewinnen, welche Themen wie wichtig sind und welche mit hoher Priorität bearbeitet werden müssen. Hierzu stehen verschiedenfarbige Textkärtchen und Bildelemente zur Visualisierung zur Verfügung.


Positive Erlebnisse

Positive Ereignisse wurden von den Beteiligten gemeinsam erlebt. Sie sind für alle positiv und konstruktiv verlaufen. Mit dem Tool „Positive Erlebnisse“ werden Beispielsituationen für ein konstruktives Miteinander gefunden und analysiert.

Positive Erlebnisse
© CAI GmbH


The tool provides the management and display of documents. In this way, own materials and documents can be viewed together in the session.

Documents in this context are e.g. PDF files, images or office documents. These documents can be selected from files already stored on the server or added to the document library.


Desktop sharing

You can use desktop sharing to transfer the contents of your own screen to the other session participants ("Screen Sharing"). If you do not want to share the entire screen, you can select a single window. The other people in the session can see the selected region (screen or window) directly.

With this option further applications can be integrated into the session. This enables, for example, training with external programs, in which the session participants should get to know a work sequence. Desktop sharing can also be used to allow a person to capture thoughts that have been worked out together in an external window. All session participants then may provide further input, for example via voice communication.

The transmission of screen content is based on WebRTC technology and does not require separate software installation. Similar system requirements as for the transmission of camera and microphone are required. Additional requirements arise for the browser of the sharing person: here Google Chrome or Mozilla Firefox must be used, because Apple Safari only supports viewing, not sharing.

Tool Desktop-Sharing

To-do list

Actions, measures and to-do's can be managed in the to-do list. Compared to the whiteboard, the individual tasks offer extended possibilities for entering information in a structured way. An editor can be used to keep longer results formatted. The assignment of the person in charge and the priority, among other things, also makes it possible to filter the list. In order not to miss any appointments, the due date can also be used to notify the person in charge if the task has not yet been completed by the scheduled date.

The to-do list has a special significance compared to the other tools: The entries recorded here are also available to the group in other sessions. This makes the to-do list an ideal link between individual sessions. In subsequent sessions, the open items can provide an excellent starting point for further work.



Das Format Konfliktmanagement kann gewählt werden in:

CAI® Coach (Medium, Large)

CAI® Leader (Medium, Large)

CAI® Premium

Editionen im Überblick

CAI® Room 19,95 € je Monat

CAI® Coach ab 29,95 € je Monat

CAI® Leader ab 29,95 € je Monat

CAI® Trainer ab 21,95 € je Monat

CAI® Premium 99,95 € je Monat

Preise zzgl. Umsatzsteuer.

Jetzt besonders attraktive Konditionen bei jährlicher Rechnungsstellung sichern.

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